Terms, Conditions and Privacy Policy

Place of Business & Hours
Specifications and Prices
Returns & Exchanges
Payment Methods
Order Processing
Warranty
Show Sales
Privacy Policy

Place of Business & Hours

We are based at 166 Eaton Rd, #A, Chico, CA 95973. 530-898-9269 Fax 530-898-9188
Our Customer Service Telephone Hours are 10:00am - 3:30pm Monday to Friday.
Out of these hours we have voicemail. Or email us at action@actionstation.com.

Specifications and Prices

We aim to publish all specifications and prices at their most current level, but we reserve the right to change any detail without prior notice. Although our best efforts are made to ensure accuracy in our printed and online material, we are not responsible for errors in prices or specifications.

Returns & Exchanges

We want you to be completely satisfied with our products.  If you need to return or exchange sizes on a product please read the following:

*** Any return or exchange request must be made within 30 days of the original invoice date.  Absolutely no cash refund after this time.

*** Goods must be returned in new condition, fit for resale and with original packaging.  Goods returned in a damaged or used state may, at our absolute discretion, be refused or incur a 25% handling charge.

*** Refunds for product returns will be made to the original purchaser only.

Return / Exchange Procedure

1- Call our customer care dept at 530-898-9269 to obtain a Return Material Authorization (RMA#)  This number must be written on the outside of the return box.  (NO RETURNS WILL BE ACCEPTED WITHOUT A VALID RMA# VISIBLE ON THE RETURN CARTON.)
2- All returned goods must be received by our office within 14 days of the return request.
3- Enclose a copy of your original packing slip in the return carton.  (A 10% RESTOCK FEE WILL APPLY IF NO ORIGINAL DOCUMENT IS ENCLOSED.)
4- Return shipping to be prepaid by customer.
5- On exchanges, we will prepay shipping back to the customer for the 1st exchange only. If subsequent exchanges are requested, customer will be responsible for prepaid shipping both directions.

Payment Methods

We accept major credit cards and PayPal for order payments. You may also mail us a check, but we have to clear this through the bank before shipping. Please call to ensure you have the correct total including tax and shipping.

Order Processing

We are proud of our efficiency at processing orders, but you should allow 24 hrs for your order to be processed before it is shipped. We attempt to process Premium Shipping Orders the same day they arrive. Some areas are not eligible for Premium Shipping. Express and Special Orders including Foreign Shipments attract special handling charges. If you require an order for a particular date you must advise us ahead of time, and we will do our best to help.

Warranty

Most goods we carry are warranted for defects of materials or workmanship. Protection products are expressly not guaranteed to prevent injury or death, as this is practically unattainable. Manufacturers of our products aim to provide good protection at an acceptable price, comfort and performance.
Electronic Products are normally warranted for 6 months against defects of materials and workmanship only.  This is at the sole discretion of the manufacturer.
All claims for warranty for goods supplied through a dealer must be through the supplying dealer.

Show Sales

Goods sold by us at Trade Shows etc are normally considered final. No refunds or exchanges.

Privacy Policy

Effective January 1, 2006

Privacy Notice Table Of Contents:

Our Commitment To Privacy:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the Actionstation.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How You Can Correct Your Information:

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before making corrections.

How To Contact Us:

Should you have other questions or concerns about these privacy policies, please call us at (530)898-9269, or send us an email to action@actionstation.com.